Striving for Outstanding Customer Service - The Road to Growth  

Upon successful completion of this course, the user should be able to:

• identify customer service areas in need of positive improvement looking for best practices as part of a program for continuous improvements,

• identify organizational mental models and belief systems and discuss their impact on developing excellence in customer service,

• define the customer service components and procedures of a business organization,

• discuss the importance of the proper development of a customer service program for an organization,

• increase understanding of how to expand the delivery of customer to develop it into a profit center,

• identify the steps in developing a program of customer service excellence, and

• identify effective customer service techniques by type of business.